Customer Service
We want to make sure that you are completely satisfied with your purchase. Therefore we offer a '30 Day Returns Policy' so you can send any unwanted items back to us (within 30 days of the delivery date) and without any queries we will refund the cost of your items. The returns process is simple:
If the item is faulty/damaged or you have received the incorrect item please contact us on 01273 254254 or
If the item is unsuitable* please follow the steps below:
Step 1 - Download a returns form and fill in all appropriate fields. Click here to download a returns form
Step 2 - Send the items back to us. We recommend that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post coming back to us.
Step 3 - Sit back and wait, we'll do the rest!
*Please note that for any unwanted returns or exchanges the item will need to be returned to us in it's original packaging and in a saleable condition.
We can only refund or exchange items which are returned in the same saleable condition in which they were received
If you have any questions please get in touch - we're more than happy to help!
Telephone: 01273 254254