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Just one more question about products

Is sun protection suitable for Sensitive Skin?
There are many sun protection products that are specifically formulated for skin sensitivities, so knowing what triggers your particular skin reaction is the key to picking the right product for your skin. Many of the mineral based Sun Protection products use ingredients that form a thin layer on your skin, rather than being absorbed into your skin, making them less likely to cause a reaction.

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Can I use sun cream on my baby?
The best way to protect your baby’s skin from harmful UV rays is keep them in the shade and out of direct sunlight, especially under 6 months. Their delicate skin is much more sensitive under age 6 months and is therefore best protected by avoiding direct exposure and also using protective clothing – such as t-shirts, leggings and sun hats, which will keep them cool as well as prevent harmful UV rays.

For babies over 6 months and young kids, we recommend using sun protective products – especially on parts of the skin not protected by clothing – of at least Sun Protective Factor (SPF) 30. Many brands provide sun protection products that are specifically designed for Babies and Kids delicate skins.

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Why do I need to use aftersun if I am not burnt?
Being exposed to the sun will dehydrate your skin, even if it doesn’t feel burned. After being in the sun, it’s essential to rehydrate your skin, to repair from damage that is not immediately visible and to reduce inflammation, keeping your skin in top condition. We also recommend drinking sufficient water during the day to keep hydrated from the inside.

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Which SPF is best for me?
It’s important to know what type of skin you have, as well as being aware of what sun exposure you are planning. For example, our face and hands are exposed to the sun for most of the year, whereas areas such as stomach and thighs are not.

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How much sun protection do I need for 1 week?
Getting the right amount of sun protection is essential to keeping ourselves safe in the sun. Our recommendation is that you would need approx 35ml sun protection to cover the body of an average adult. The number of times you will need to apply will depend on what you are doing and which product you are using.

If you needed to re-apply every 2 hours – which is our general recommendation, this would mean at least 3 applications per day (a total of 105ml) meaning that for 7 days, you’d need 735ml of sun protection.

Our recommended amount for children is slightly less – ranging from 10ml for an average sized 2 year old to 30ml for an average sized teenager.

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Do sun protection products expire?
Yes and no – depending on the ingredients of each product. It is best to refer to the individual product details. Many will provide an indication of how long to keep once opened, and some also provide you with a manufactured date, and occassionally a best before date.

Like with many cosmetic products, once opened, if their airtight seal is broken, some natural degradation may occur and it’s best to use the product within the time indicated on the container.

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Do I need to wear sun protection all year round?
Our short answer is yes. Throughout the year, across the world, the sun is emitting powerful rays, which are strong enough to light and heat our planet. Even during winter months and cloudy days, our skin is therefore exposed to varying degress of these rays. Some of these harmful rays will directly reach our skin, whether we are bathing in the sun, or spending lots of time outdoors. Whilst some harmful rays will indirectly reach our skin, by reflecting off surfaces, such as snow or ice.

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Do you have any suncare I can use on my animals?
We know you want to keep your pets safe, so we wouldn’t recommend applying sunscreen to an animal unless it has been specifically formulated to be safe on pets. Many animals self-groom by licking, therefore the risk for pets is linked to ingestion of sunscreen.

Our advice is to keep an area of shade for your pets outdoors and always have fresh water available for them to drink.

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This on is TBC

Where can I see the ingredients of the product?
You can find a list of ingredients on the back of the product or pack and on our product pages

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Just one more question about delivery

What are delivery options?
Our standard delivery is a 48h service that is valid for orders placed by 1pm Monday-Friday for in stock items.

Alternative options are Courier service (which is available for orders after 1pm) and will either be next day (Mainland UK ) or 48 hours (Channel Islands, Highlands, Islands and Northern Ireland)

See delivery options here.

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How do I track my delivery?
By logging into your account, you can see the status of your order. If it has been dispatched, you can track your order through your account. If you can not find the status of the order, then please get in touch and we will be able to help you.

If you checked out as a guest, then please get in touch and we can track your order for you.

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Is your packaging eco-friendly and recyclable?
Almost all orders are sent in boxes, produced with at least 75% recycled paper/cardboard and are therefore recyclable themselves. For the small number that are sent in other packaging bags or small boxes, we make every effort to use eco-friendly packaging whenever possible.

Many of the products we stock are also made using recycled and recyclable materials, more details can be found on the product description – look for the Recycable symbol

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Do you ship to Europe?
tbc

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Just one more question about returns & replacements

How do I return/exchange an unwanted item?
We’d love to help you with this. If you have an unwanted item, please return to us in it’s original packaging, in a saleable condition. Please contact our customer service team, who will be happy to guide you through the steps.

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My order arrive damaged, what should I do now?
Sorry to hear this – we make every effort to ensure your product arrives to you in top condition. If this has not been the case for you, please take a photo showing what is damaged and email it to us, along with your order number. Our team are happy to help you through the next steps.

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Just one more question about your order

Where's my order?
By logging into your account, you can see the status of your order. If it has been dispatched, you can track your order through your account. If you can not find the status of the order, then please get in touch and we will be able top help you.

If you checked out as a guest, then please get in touch and we can track your order for you.

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I haven't received an order confirmation, was my order successful?
If you have made an account you can check by clicking on my orders in your account screen. It is always worth checking your junk folder in case your confirmation email is in there. If you have not made an account please contact us.

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How do I amend, cancel or add to my order?
You will need to contact us straight away! Unfortunately if the order has already been released to the warehouse, we are unable to amend the order.

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I have received my order, but something is wrong/missing, what do I do next?
We’re sorry to hear this! Please take a photo showing what is damaged/incomplete and email it to us, along with your order number. As soon as we have received a photo we will be able to organise a refund or replacement.

If you have received an item in error, please contact us.

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I am having problems ordering online, can someone help me?
If you experiencing problems ordering online then please email us and one of the team will be in touch to help you through the next steps

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When will my order be despatched?
If you order before 1pm (Monday – Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

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Just one more question regarding payment

How can I pay?
We accept the following types of Payment:
Credit Cards – Visa, MasterCard & AMEX
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express, Google Checkout

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Do your prices include VAT?
All our prices, unless otherwise stated include the VAT at the current rate.

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How do I use a voucher or coupon code?
From your cart, you can add your voucher or coupon code into the “Coupon Code” box and then opt to Apply Coupon during the check out. You will see a confirmation that it has been added and the relevant promotion added to your cart.

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Is it safe to enter my credit/debit card details online?
We understand that security when shopping online is essential. That’s why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an “s” therefore it will begin https://.

All our transactions are processed using Stripe, PayPal or Google Checkout. We do not see and therefore do not store any card details.

http://www.stripe.com/

http://www.paypal.co.uk/

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Just one more question about technical issues

I can't access my account, what should I do?
If you’re struggling to get into your account then click ‘remind password’ and enter your email address. You will be sent an email to reset your password. If you do not receive this within 10 minutes, request it again. It’s always best to check your junk folder in case it has landed there!

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How do I update my account information?
You can update all you details – your profile, shipping and payment information all from your account.

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How do I subscribe to The Suncare Shop email newsletter?
Let us know your email address here and you’ll start receiving The Suncare Shop email newsletter – with news on our deals, new products and special offers.

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How do I unsubscribe from The Suncare Shop email newsletter?
At the bottom of all our email newsletters, there is an unsubscribe option. Alternatively, contact our team and we will be happy to assist you.

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Please complete the form below and a member of our team will get back to you.

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Is sun protection suitable for Sensitive Skin?

If you'd still like to get in touch …

Can I use sun cream on my baby?

If you'd still like to get in touch …

Why do I need to use aftersun if I am not burnt?

If you'd still like to get in touch …

Which SPF is best for me?

If you'd still like to get in touch …

How much sun protection do I need for 1 week?

If you'd still like to get in touch …

Do sun protection products expire?

If you'd still like to get in touch …

Do I need to wear sun protection all year round?

If you'd still like to get in touch …

Do you have any suncare I can use on my animals?

If you'd still like to get in touch …

Where can I see the ingredients of the product?

If you'd still like to get in touch …

What are delivery options?

If you'd still like to get in touch …

How do I track my delivery?

If you'd still like to get in touch …

Is your packaging eco-friendly and recyclable?

If you'd still like to get in touch …

Do you ship to Europe?

If you'd still like to get in touch …

How do I return/exchange an unwanted item?

If you'd still like to get in touch …

My order arrive damaged, what should I do now?

If you'd still like to get in touch …

Where's my order?

If you'd still like to get in touch …

I haven't received an order confirmation, was my order successful?

If you'd still like to get in touch …

How do I amend, cancel or add to my order?

If you'd still like to get in touch …

I have received my order, but something is wrong/missing, what do I do next?

If you'd still like to get in touch …

I am having problems ordering online, can someone help me?

If you'd still like to get in touch …

When will my order be despatched?

If you'd still like to get in touch …

How can I pay?

If you'd still like to get in touch …

Do your prices include VAT?

If you'd still like to get in touch …

How do I use a voucher or coupon code?

If you'd still like to get in touch …

Is it safe to enter my credit/debit card details online?

If you'd still like to get in touch …

I can't access my account, what should I do?

If you'd still like to get in touch …

How do I update my account information?

If you'd still like to get in touch …

How do I subscribe to The Suncare Shop email newsletter?

If you'd still like to get in touch …

How do I unsubscribe from The Suncare Shop email newsletter?

If you'd still like to get in touch …

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